most common questions
Do you offer international shipping
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination.
Can I color or dye my in-stock wig?
Yes, they are crafted from raw human hair and can be dyed, but we recommend consulting a professional stylist.
What is the difference between ready to ship, pre-order, and custom made wigs?
Ready to ship wigs: These wigs have already been customized and styled.
Made Order wigs: These wigs are ready to ship wigs that can be duplicated with a few of your chosen specifications and a few days of lead time.
CREATE YOUR OWN WIG is a service that allows you to create a wig completely tailored to you. These wigs are always handmade.
How long will it take to get my wig?
In-Stock wigs: Ready to ship 1-2 business days after purchase.
Made to Order wigs: Have a processing time of up to 3 weeks but usually ship in 2 weeks.
Custom made wigs: Have a processing time of 3 weeks
Can I return my wig?
Due to the nature of our products and to uphold proper sanitation regulations, Osei Hair Studio will not accept any returns after items have been shipped. Once your order is placed, it cannot be modified, canceled, exchanged or refunded. Please ensure the sizing of your wig is correct before checkout.
What does my wig come with?
Every wig comes with lace, bleached knots, hairline plucked, styled, and combs & bands added.
How do I care for my wig?
Use sulfate-free shampoos and conditioners, avoid excessive heat, and store them properly when not in use. Please consult out hair care guide.
How do I measure my head?
Use a flexible tape measure to measure the circumference of your head, starting at your hairline and going around your head. Please find our helpful guide.
More questions? Contact Us